Refund & Return Policy
We understand the concerns that customers may have about ordering products online. Hence, we make it a priority to ensure that when you order products, they are delivered to you in perfect condition and in a timely manner. To maintain discretion, none of our products come with any visible labels.
The products will be packaged securely in tearproof plastic bags to ensure that your orders arrive safely.
If you receive damaged products, please notify us within 7 days of receipt. We will conduct a thorough review and take appropriate action, which may include issuing credits or replacing the product.
All issued credits are valid for 90 days and can be accessed in the form of coupon codes, which are single-use only.
Our shipping policy ensures traceable, safe, and secure delivery. In the rare event that a package is lost or defective, we will investigate and take necessary action, including crediting, replacing, or refunding the order.
If you are unsatisfied with the products, returns may be accepted. Return shipping costs for defective products or incorrect orders will be covered by us. For other reasons, customers are responsible for return shipping costs.
If items are out of stock or missing from the order, we will contact you to make adjustments. If we are unable to reach you within three days, we will select replacement items.
How We Maintain Quality
At Ketamine Online Store, we take several measures to ensure the delivery of quality products. We handle products with sterile gloves to prevent contamination and sanitize our weed products to maintain their freshness and potency. Your products will arrive in tamper-proof and air-sealed packages to maintain their quality.
Discreet Packaging
We understand the need for privacy, so our packaging is discreet. Only the internal contents will bear the ‘Ketamine Online Store’ name, while the outer packaging will have a subtle return address. Your privacy is our priority.
Various Payment Forms Accepted
We offer convenient payment options, including cryptocurrencies like BTC, Zelle, Cashapp, Apple pay, Paypal and e-transfer methods, ensuring your privacy and security. Once payment is confirmed, your products will be shipped promptly.
Swift Delivery
For our US and Canadian clients, we use Priority shipping for swift delivery within 1-3 business days. Orders placed before 1 p.m. PST on weekdays will be shipped the same day. Our low shipping fees make buying weed online a hassle-free experience.